Frequently asked questions
Shipping and delivery
We usually process orders for available products within 24 hours, and the delivery time by courier is usually up to 2-10 business days. In the case of pre-sale products, the shipping time may be longer.
In Poland, delivery is free, when sending abroad, the cost of shipping depending of delivery method which you shosse during order procedure
Orders are sent by DHL or InPost courier company. Due to the large dimensions, scooters cannot be sent by InPost parcel locker. International order we send by DPD or GLS
Yes, after shipping you will be able to track your shipment and receive a notification about the status change
We are very sorry that your parcel has arrived damaged. We hope your vehicle is okay. Remember that you always have the right to check the contents of the package in the presence of the courier. If the equipment is damaged, please contact us immediately. Fill out the damage report and send it to us by e-mail, and we will replace the device.
Order
If you want to cancel your order, please contact us as soon as possible. If the order has not yet been sent for execution, we can cancel it.
If 30 days have not passed from the date of purchase, the easiest way is to return the scooter and buy another model that interests you.
Yes, but only for domestic delivery on Polish languages, If you want to place an order by phone, call the helpline at: (48) 690 720 349
If you are interested in ordering more products or B2B cooperation, write to us at: office@quantanium.eu
Payments
There are 4 payment methods available in our online store:
Blik payment
Card payment
Payment to the courier with the deducted amount, for domestic order
PayU – Installments 0%
If the payment failed, place a new order and the unpaid one will be cancelled.
Sure, when placing an order, fill in the appropriate fields – Provide the tax identification number, company name and all contact details. We care about the environment, which is why all our invoices are sent to the address you provide when placing your order
By all means, write an e-mail to sklep@www.quantanium.eu, in the title of the e-mail write CORRECTION OF THE INVOICE NO. (enter the invoice number), we will deal with your case as soon as possible.
When buying our scooter, you have the option of using installments. They are carried out independently of us, the PayU system is responsible for handling payments.
1. In the basket, select the PayU payment system option, and then “Installments”. You will be redirected to the bank’s website, where you must complete the loan application. Installment payments are carried out by current PayU partners. To use installment payments, you do not need to have an account in any from these banks.
2. After submitting the application, it goes to the bank for analysis, and you receive an e-mail confirmation of submitting the application.
3. After verification at the bank, you receive a loan agreement for approval. The cost of the loan depends on the current bank offer, when accepting the contract you will be informed about the total cost.
4. After accepting the contract, you will receive a message from us confirming receipt of payment, which is tantamount to starting the execution of your order.
The decision to grant a loan is taken directly by the Bank. We use an external PayU service and we have no influence on the bank’s decision.
Returns and complaints
To withdraw from the purchase contract, pack your product in the original box and send it to: Quantanium Poland ul. Augustyna Szamarzewskiego 31/19, 60-551 POZNAŃ with the note RETURN The refund will be made within 14 days to the account from which the payment for the order was made . In case of cash payment, send an e-mail to: office@quantanium.eu
We are very sorry for the mistake!
You can return the scooter to the following address:
Quantanium Sp. z o. o
ul. Augustyna Szamarzewskiego 31/19, 60-551 POZNAŃwith the note RETURN and contact us to clarify the matter.
You can submit complaints from your account under ORDER details
Our official service that performs all warranty and warranty repairs free of charge. Please note, however, that not all damage is covered by the warranty. For example, a burst tire is not subject to a claim as it is a consumable part.
You can find all the details about the warranty in the warranty card of your scooter. Before starting the repair, the service will contact you and inform you about the status of the complaint and possible costs. If you do not agree with the service’s expertise, you can refuse a paid repair.
Service and repairs
To contact our official service
Phone number: +48 690 720 349
E-mail address: office@quantanium.eu
Our service performs all repairs under warranty and warranty free of charge!
Please contact us or our official service. We will try to help.
If the damage is serious, you can send your scooter right away for an expert inspection. If the damage was not mechanical and covered by the warranty or warranty, the service will repair it free of charge.
In the event of damage that is covered by the guarantee or warranty, our official service performs repairs free of charge.
If the damage was mechanical and is not covered by the warranty and you want to know the detailed price list of maintenance services, please contact the service directly: office@quantanium.eu or +48 690 720 349
The service often evaluates the damage individually. Always after the initial expertise, the scooters make a valuation and contact the customer to confirm whether he agrees to a paid repair.